
Jul 14, 2026
Ten days to redesign a workflow: what holds Uber's pods together
Uber's CTO has said that 99% of Uber engineers use AI tools. Over 70% of pull requests are attributed to agents. More than 2,500 agent skills built in-house across the software development cycle. Impressive numbers, but Naga says the real problem wasn't there: it was in Finance, Legal, Operations, Marketing, Customer Support, HR and Procurement. Functions that run on manual workflows, full of exceptions and judgement, spread across dozens of systems. And that can't be automated by reading process diagrams, because the diagrams don't tell you how the work actually gets done.





